Our Targets
These are the targets recommended by the Steering Board and approved by our Ministers as the formal, public, targets for the year. They have been designed specifically to improve our standards and are assessed and updated annually.
| Customer targets |
| Customer satisfaction |
86% |
| Increase in e-filing, by volume (New Target) |
26% |
| WebFiling, WebCHeck and CHD availability |
99% |
| Search customers can access their requested document on our systems within 60 seconds (New Target) |
average |
| Complaints resolution within 5 days |
97.5% |
| Accounts compliance |
95.3% |
| CEO case responses within 10 days |
100% |
| People targets |
| Staff satisfaction – Staff consider that Companies House is a good place to work (New Target |
90% |
| Staff attendance |
95.5% |
| Reduce CO2 emissions from gas and electricity use by (New Target) |
1.5% |
| Decrease the level of non-recycled office waste by (New Target) |
15% |
| Process targets |
| Image quality |
99.5% |
| Electronic transactions available to the public within 72 hours (New Target) |
average |
| Paper documents available to the public within 8 days (New Target) |
average |
| Finance targets |
| Invoices paid within 30 days |
100% |
| Average rate of return |
3.5% |
| Reduction in operating cost per company |
15% over 3 years |
|
Main Functions and History
Companies House Board and Management
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