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Get in touchThere are many ways to get in touch with us. By Post Main Office LP - 4 Edinburgh 2 (Legal Post) or London Northern Ireland NO EXTERNAL MAILBOX FOR OUT OF HOURS DELIVERY IN NORTHERN IRELAND Companies House Contact Centre Our principal route for all general enquiries is our Contact Centre. Our staff have extensive experience of Companies House products, services and operations. They will usually provide you with an immediate answer to your query, or they will transfer you to someone who can help. We are contactable by: Telephone If you are calling from the UK: Telephone If you are calling from outside the UK: Lines are open 08:30 - 18:00 UK time Monday to Friday, except national holidays. E-mail Minicom This facility is available to customers who have access to a minicom machine for the hearing impaired and is not compatible with standard telephones. Minicom No. 029 2038 1245. Customer Services To help us make sure we are maintaining our standards and to highlight areas for improvement, we welcome any views you may have regarding our performance, which may help us improve our levels of service. Please send your comments to: Mr Ian Smith User Groups, Focus Groups and Customer Liaison We have a number of User groups representing the banking industry, bulk information customers, company registration agents, legal users and the wider information community. We also arrange regionally based Focus groups. These groups help us look in a structured way at the issues affecting the quality of our services and to gain a deeper understanding of customer requirements, as well as to seek their view generally. Our Customer Liaison Team provides a personalised support service. Each Customer Liaison Manager acts as a single point of contact for regular customers and is able to provide advice or assistance on the range of products and services available. If you would like to attend a User or Focus Group or meet a Customer Liaison Manager please contact: Mrs Marie Connors Complaints If you're not happy with a specific aspect of our service and the Contact Centre have been unable to resolve your complaint, please contact: Business Liaison and National Education We have a contact point for working with the professions (primarily accountancy and legal), business and educational organisations. Our Business Liaison Officer Neil Butler (who has 23 years experience working for Companies House) is available to speak to professional, entrepreneurial and educational groups. Neil travels widely around the UK giving presentations and attending conferences as a guest speaker covering the many aspects of the work of Companies House, including company start-up, officers responsibilities, compliance, as well as recent changes and developments in policies and procedures. Mr Neil Butler |
