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If you require information about companies please see find information on a company How do I access information?What should I do before I make a request? Before you make a request, it may help to consider the following:
Is the information you want personal data? Personal information may be exempt from disclosure under the Freedom of Information Act or Data Protection Act. The Data Protection Act allows access to personal information but it specifically refers to ‘your’ personal information and does not allow access to someone else’s personal information If your request is for information about yourself you should make a Subject Access Request under the Data Protection Act. Further information on how to make a subject access request can be found on the Information Commissioners Office website How do I ask for information? If you can't find the information you want on our website please contact the Information Rights Team by letter or email. To help us deal with your query please:
Information Rights Team, Companies House, Crown Way, Cardiff CF14 3UZ Is there a time limit for Companies House to reply to my request? Under the Freedom of Information Act, we must reply to your request within 20 working days. Under the Data Protection Act, we must reply to your request within 40 calendar days. Will Companies House always provide me with the information I request? Information must be disclosed unless there is a good legal reason not to. If we refuse to give you information then we must explain why. Some information may be exempt under the Freedom of Information Act or Data Protection for a number of reasons. For more information on your rights under this legislation please see Information Commissioners Office website Will I be charged for the information? Under data protection, most organisations are allowed to charge a maximum of £10. Under freedom of information, in most cases the information will be provided free, but some costs, such as photocopying and postage, can be charged for. You will be notified if there is a charge. Information that Companies House already makes available through its products and services may be chargeable. Complaints about responses provided by the Information Rights Team Anyone not happy with the response to their request can make a complaint or request a review of our response, by writing to the Information Rights Team, within two calendar months of the date of the response. The review will be conducted by a senior member of Companies House who has had no previous involvement with the case. If you are then not content with the outcome of your complaint, you may apply directly to the Information Commissioners Office (ICO), who enforces and oversees the Freedom of Information and Data Protection Acts, for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by us. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Please note complaints about specific aspects of our service, for example, webfiling, late filing penalties or general customer support should be sent to our Contact Centre enquiries@companies-house.gov.uk, or for further information go to the Companies House Contacts page |
