As part of our ongoing development programme we are reviewing the WebFiling Service. As a user of the WebFiling service we are keen to obtain your views and any suggestions you may have for enhancements.   Name:     Company Name:     Email:     What best describes you? (Please tick all that apply)   Solicitor Company Secretary Company Director Company Agent Accountant Other (please specify below)   Please type answer here   How many companies do you file for?   One 2-10 11-100 More than 100   Are you aware that if you file Annual Returns for 10 or more companies you can apply for an Online Filing Credit Account?   Yes No   How often do you file online?   Daily   Weekly Monthly Less than one a month Not used service yet (please tell us why)   Please type answer here   Which documents do you file online? (please tick all that apply)   AR01 - Annual Return Audit  Exempt Abbreviated Accounts AA01 - Change of accounting reference date AA02 - Dormant Company Accounts AD01 - Change of registered office address AP01 - Appointment of Director AP02 - Appointment of Corporate Director AP03 - Appointment of Secretary AP04 - Appointment of Corporate Secretary TM01 - Terminating appointment as Director TM02 - Terminating appointment as Secretary CH01 - Change of Director's details CH02 - Change of Corporate Director's details CH03 - Change of Secretary's details CH04 - Change of Corporate Sectretary's details AD02 - Notification of single alternative inspection location (SAIL) AD03 - Change of location of company records to the single alternative inspection location (SAIL) AD04 - Change of location of company records to the registered office SH01 - Return of Allotment of Shares Annual Return (363) 288a - Appointment of Director or Secretary 288b - Terminating appointment as Director or Secretary 288c - Change of particulars for Director or Secretary 88(2) - Return of Allotment of Shares   Which additional documents would you like to file with us online? Please type answer here   How easy did you find the following?   Getting a security code Very Easy Easy Neutral Difficult Very Difficult Not Applicable   Applying for a company authentication code Very Easy Easy Neutral Difficult Very Difficult Not Applicable   Sign in Very Easy Easy Neutral Difficult Very Difficult Not Applicable   Navigating the pages Very Easy Easy Neutral Difficult Very Difficult Not Applicable   Completing the accounts template Very Easy Easy Neutral Difficult Very Difficult Not Applicable   Paying the annual return fee Very Easy Easy Neutral Difficult Very Difficult Not Applicable   Would you like to see any of the following payment methods implemented in the future?   Cash (e.g. Paypoint, Payzone etc) E-wallet (e.g. Paypal, Money Commerce, Click and Buy) Mobile Phone/ Utility Billing BACS/ Bank Transfer Prepaid Card (e.g. Splash Plastic) Other (please specify below)   Please tell us how satisfied you are with the following aspects of WebFiling:   Ease of use Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Not Applicable   Speed Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Not Applicable   Reliability Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Not Applicable   Security Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Not Applicable   Help pages Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Not Applicable   Are you aware of the following protected online filing tools to protect companies?   PROOF Yes No   Monitor Yes No   If you had to call us please tell us whether you agree or disagree with the following statements?   "The staff I spoke to were knowledgeable"   Agree Strongly Agree Neutral Disagree Disagree Strongly Not Applicable   "The staff I spoke to were courteous and polite"   Agree Strongly Agree Neutral Disagree Disagree Strongly Not Applicable   Would you recommend the WebFiling Service to others?   Yes No   Considering everything please tell us how satisfied you are with the WebFiling Service?   Very Satisfied Satisfied Neither Satisfied Nor Dissatisfied Dissatisfied Very Dissatisfied   Additional comments and how we can improve our service to you? Please type answer here   Do you find the service (include our Website, Guidance Booklets etc) user-friendly and accessible in terms of:   Ethnicity, language etc. Yes No Not Applicable   Disability Yes No Not Applicable Thank you for participating in our survey or leaving feedback. Your opinions and comments will be used to improve our service to you. Your personal details will be held by Companies House in accordance with current laws on data protection for the purpose of clarification or response to the information provided. Your information will not be used for marketing purposes.